Refund policy

Returns & Refunds Policy
Last updated: August 2026

Veylora wants every customer to feel confident when ordering. If you are not satisfied with your purchase, you may request a return within 30 days after delivery.

Return eligibility
To be eligible for a return, items must be unworn, unused, unwashed, undamaged, with original tags and packaging where applicable. For hygiene reasons, intimate apparel must be tried on over underwear and returned in clean, resalable condition. Items that show signs of wear, washing, damage, odour, stains or missing tags may be refused.

How to request a return
Email us at financeiro.nexusbrasil@gmail.com with your order number, the item you want to return and the reason for the request. Please wait for return authorisation before sending any item back. Items returned without authorisation may not be accepted.

Return address
Approved returns will be directed to our authorised return/fulfillment address or another return destination provided by our support team for that specific order. Our U.S. return and fulfillment address is: Veylora Returns, 1431 Simpson Rd, Suite 4, Kissimmee, FL 34744, United States.

Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for your bank or card provider to post the refund.

Exchanges
If you ordered the wrong size or colour, contact us and we will help with the best available exchange or return option.

Damaged, defective or incorrect items
Please inspect your order when it arrives. If the item is defective, damaged or incorrect, contact us as soon as possible with photos so we can review the issue and make it right.

Cooling-off rights
If mandatory consumer protection laws in your country give you additional cancellation or return rights, those legal rights are not limited by this policy.