Shipping Policy

Last updated: August 2026

This Shipping Policy explains how Seryn orders are processed, shipped, and tracked.

Order processing

Orders are usually processed within 1-3 business days after payment confirmation. Processing times may be longer during high-volume periods, product launches, holidays, or supplier checks.

Delivery estimates

Estimated delivery times depend on the product, destination, carrier, and shipping method available at the time of fulfilment. Delivery estimates shown on product pages, checkout, or order updates are estimates and are not guaranteed unless clearly stated otherwise.

Tracking

When tracking is available, a tracking number will be sent to the email address or phone number used at checkout. Tracking updates may take time to appear after the parcel is handed to the carrier.

Shipping destinations

Our initial commercial focus is the United Kingdom. Availability of shipping to other locations may vary by product and fulfilment partner.

Incorrect addresses

Please check your shipping address carefully before completing the order. If an address is incomplete or incorrect, delivery may be delayed or returned. Contact Seryn Care as soon as possible if you notice an address issue after placing an order.

Delays

Carrier delays, customs checks, weather events, holidays, and local delivery issues may affect delivery time. If your order appears delayed, contact Seryn Care at support@serynwear.com and include your order number.