Returns & Refunds Policy

Last updated: August 2026

We want you to feel confident when shopping with Seryn. Please read the return conditions below before placing an order.

Return window

You may contact us within 14 days of delivery to request a return. To start a return, contact Seryn Care at support@serynwear.com and include your order number.

Return condition

Items must be unused, unworn, unwashed, undamaged, and returned with original tags and packaging where applicable.

Hygiene-sensitive items

For hygiene reasons, intimate apparel and similar items may only be accepted for return if they are unused, unworn, unwashed, and in a condition suitable for resale. Faulty, damaged, or incorrect items will be reviewed separately.

Faulty, damaged, or incorrect items

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@serynwear.com with your order number and clear photos of the issue. We will review the case and provide the appropriate resolution.

Refunds

Approved refunds are usually issued to the original payment method after the return has been received and inspected, or after a Seryn Care review confirms that a refund is appropriate. Your bank or card issuer may take additional time to show the refund.

Return shipping

Return shipping instructions will be provided by Seryn Care after your request is reviewed. Please do not send items back without contacting us first.

Exchanges

Where available, exchanges may be offered for size or product issues. If an exchange is not available, we may offer a refund or another appropriate resolution.