Answers, straight.

Standard shipping is free and takes about 2 to 3 weeks. Express shipping takes about 1 to 2 weeks and is free when your order has 3 or more pieces. The times start when your order is confirmed and include processing. They are estimates and can be longer depending on your destination, the carrier and customs.

Pieces from one order can ship separately. Each package has its own tracking, and you will not be charged extra for it.

You receive the tracking details by email as soon as your order is on its way. If you cannot find the email, write to us with your order number and we will send it again.

Taxes and duties that apply to your order, if any, are shown at checkout before you pay, together with the order total.

You can request a return within 7 days of receiving your order. Email support@serynwear.com or use the contact page with your order number and the piece you want to return. We confirm the steps and the return address before you send anything back.

For a piece you no longer want, return shipping is paid by the customer unless the law says otherwise. If you receive the wrong piece, or one that is damaged or defective, tell us promptly and we make it right. That is not limited to 7 days.

Approved refunds go back to the original payment method. How long it takes to appear depends on your payment provider.

Every product page has a size guide with body measurements in centimetres and inches, and a short guide to measuring yourself. Measure, then match your numbers to the table. If you are between two sizes or unsure, write to us before you order and we will help you choose.

Discounts apply automatically in your cart, so there is no code to enter. The cart shows what you have unlocked and what the next piece adds. The price you see at checkout is the price you pay.

The payment methods available to you are shown at checkout. Express options such as Shop Pay appear on the product page and in the cart when your device supports them.

Contact us promptly with your order number. A change may not be possible once your order has been prepared for shipping, and your legal right to cancel and be refunded continues to apply.