Polityka zwrotu kosztów

You may request a return within 7 days of receiving your order under SERYN's voluntary return policy. Contact support@serynwear.com or use our Contact page and include your order number and the item you wish to return. We will provide the applicable return instructions and destination.

For a change-of-mind return, return shipping is paid by the buyer, except where mandatory consumer law requires otherwise. Pack the items securely and follow the return instructions provided by our team.

For an incorrect, damaged or defective item, contact us so we can arrange the appropriate resolution. SERYN covers return costs where required by applicable consumer law. These claims are not limited to the voluntary 7-day return window.

Approved refunds are issued to the original payment method. The time for funds to appear depends on your payment provider.

EU and UK orders

Where EU or UK distance-selling rights apply, you can notify us of your decision to withdraw within 14 days of receiving the goods, without giving a reason. Return the goods within the applicable statutory period, following the instructions from our team. For UK orders, you have a further 14 days after notifying us to send the goods back. Refunds, including eligible standard outbound delivery charges, are processed within the applicable legal period. These rights and other mandatory remedies for faulty or misdescribed goods are not restricted by SERYN's voluntary 7-day policy.